Creating and Using Segments

Segments is an AI-powered marketing tool that lets you build dynamic player lists using plain English. Instead of manually filtering through customer data, you simply describe the group of players you want and PadelOS generates the list automatically — and keeps it up to date every time you open it.

Note: Segments is currently in Alpha. You may experience minor issues as we continue to refine the feature.

Choose which clubs the segment should pull data from. You can select one or multiple clubs, which is useful for operators running across several locations.

In the Segment Definition box, write a plain English description of the players you want to target. Be as specific as you like. Examples:

You can also use the Suggested Segments as a starting point — click any suggestion to populate the field automatically.

Click Generate and PadelOS will process your description and build the matching player list from your club data.

Once you're happy with the result, click Save Segment. The segment is saved and available any time from the Segments section under Marketing.

Saved segments are dynamic — you don't need to manually refresh or rebuild them. Every time you open a saved segment, PadelOS automatically re-runs it against the latest club data, so the player list always reflects the current state. New players who match the criteria will be included, and players who no longer match will be removed automatically.